Terms of service

7. Disclaimers; Limitation of Liability; Indemnification; Force Majeure; Minors

7.1. We work hard to provide a high-quality and secure experience on our website. However, the website and services may be unavailable, interrupted, delayed, or contain errors from time to time. We do not guarantee that access will be uninterrupted, timely, secure, or error-free.

7.2. To the maximum extent permitted by applicable law, Merlaux (the “Company”), its owners, employees, contractors, and service providers will not be liable for any loss or damage of any kind arising out of or related to your use of, or inability to use, the website or services, or any purchase made through the website, including any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits, revenue, savings, goodwill, or data, even if we have been advised of the possibility of such damages.

7.3. Color representation may vary. Product colors displayed on your device may differ due to screen settings, lighting, photography, or manufacturing variations. Color images on the website are for illustration only and are not a guarantee of the exact shade you will receive.

7.4. Product photos, product descriptions, and size charts are provided for convenience and illustration. Minor differences in appearance, fit, measurements, labeling, or other characteristics may occur. To the maximum extent permitted by law, you agree that such differences do not constitute a defect, nonconformity, or misrepresentation.

7.5. We attempt to present accurate, current information, but we do not warrant that any content on the website is complete, reliable, current, or error-free. We may correct errors, inaccuracies, or omissions at any time without notice, including after an order has been submitted.

7.7. You are responsible for maintaining the confidentiality and security of any information you submit through the website. To the maximum extent permitted by law, we are not responsible for any loss, interception, unauthorized access, or misuse of information you transmit through the website that occurs outside our reasonable control (including issues caused by your device, email provider, network, or third-party services).

7.8. Force majeure. We are not responsible for any delay or failure to perform (including delays in shipping or delivery, or inability to fulfill an order) caused by events beyond our reasonable control, including acts of God, natural disasters, extreme weather, war, terrorism, civil unrest, labor disputes, carrier or postal delays, customs delays, supply chain disruptions, power or internet outages, system failures, or third-party service interruptions.

7.9. Care instructions and manufacturer/importer details (when applicable) may be provided on product labels or packaging. You are responsible for following care instructions. To the maximum extent permitted by law, we are not liable for damage to products caused by improper care, washing, drying, alteration, misuse, or failure to follow instructions.

7.10. Order of precedence. If there is any conflict between these Terms and any other content on the website (including FAQs, marketing text, product pages, or other policies), these Terms (and, where relevant, our Privacy Policy) will control to the extent of the conflict. Any limitation of liability in this Section is in addition to (and not in place of) any other limitation of liability or disclaimer elsewhere in these Terms or policies.

7.11. Minors. The website is not intended for children. If you are under 18, you may use the website or make purchases only with the involvement, supervision, and consent of a parent or legal guardian. If you believe a minor has provided us personal information without appropriate consent, contact us at help@merlaux.com and we will take reasonable steps to address the request, subject to applicable legal and operational requirements.