Refund policy

Last updated: applies to all purchases made through merlaux.com

Important summary (please read):

  • All items are final sale.
  • We do not offer refunds to the original payment method.
  • Approved returns are issued as store credit only.
  • No returns for refunds. Exchanges or store credit may be approved at our discretion.
  • Return shipping is paid by the customer.

1. Shipping & Delivery

We ship only items that have been paid for in full, to the address provided by the customer at checkout. Once your order is handed off to the carrier, you will receive a shipping confirmation email.

Orders are fulfilled through third-party shipping providers. Delivery is subject to the carrier’s terms and conditions, which apply to you upon shipment.

Estimated delivery time is typically 14–56 business days. Business days exclude weekends, holidays, and public closures.

Delivery may be made to a nearby pickup point or location determined by the carrier. Self-pickup from Merlaux offices is not available.

We are not responsible for delays, failed deliveries, or service interruptions caused by events outside our control, including but not limited to customs delays, carrier disruptions, strikes, security restrictions, natural disasters, system outages, or force majeure events.

2. Final Sale Policy

All purchases made on merlaux.com are considered final sale.

We do not offer refunds to the original payment method under any circumstances. By placing an order, you acknowledge and agree that your sole remedies, if any, are limited to an exchange or store credit, subject to the conditions below.

3. Eligibility for Exchange or Store Credit

An exchange or store credit request may be approved only if all of the following conditions are met:

  • The request is submitted within 14 days of delivery.
  • The item is unused, unworn (except for fitting), unwashed, and free of any signs of wear.
  • The item is returned in its original packaging.
  • The item is not excluded (see Section 6 below).

Approval of an exchange or store credit is at the sole discretion of Merlaux. Submission of a request does not guarantee approval.

4. How to Request an Exchange or Store Credit

We’ll keep it simple:

Contact our customer support to request an exchange or store credit authorization.

Ship the item back to us using a registered, trackable postal service.

Keep your tracking number until the return is fully processed.

Return shipping costs are the responsibility of the customer. We are not responsible for lost or delayed return shipments.

Return Instructions

Alright — let’s keep this simple 🙂

If you’d like to send an item back to us for an exchange or store credit, please follow the steps below.

  1. Visit your nearest post office.
    Use your local postal service and choose a registered / trackable shipping option.
  2. Ship the package to us using registered mail.
    Please send the return to the address below:

    Recipient: Merlaux / CB Ventures
    Address: Mishmar HaYarden 18, Netanya, Israel
    Phone: +972-55-955-6487

  3. Keep your tracking number.
    Once you hand over the package, you will receive a tracking number from the postal service. Please keep it so you can track the shipment and confirm when it arrives to us.

Return shipping costs are the responsibility of the customer. We are not responsible for items lost or delayed in transit.

Please note:
Exchanges or store credit will be issued only after the item has arrived, been inspected, and approved by our team. Items returned with signs of use, wear, washing, or damage will not be approved.

5. Processing Time

Once the returned item is received and inspected, approved store credit will be issued to your customer account. Processing may take up to 90 business days from receipt of the return.

Store credit:

  • Is non-transferable
  • Has no cash value
  • Cannot be redeemed for cash or refunded
  • Does not include original shipping fees

6. Non-Returnable & Special Items

  • Swimwear is not eligible for return, exchange, or credit.
  • Free gifts or promotional items are not eligible.
  • BOGO or bundle items may only be exchanged within the same product category.

7. Unclaimed or Refused Shipments

If a shipment is unclaimed, refused, or returned due to customer inaction or incorrect information, the order is not eligible for cancellation or refund. Any approved store credit will be issued only after the item is returned and inspected.

8. Contact

If you have questions regarding this policy, please contact us at help@merlaux.com.

This policy is governed by Florida law and is subject to the Terms of Service. Merlaux reserves the right to modify or update this policy at any time.