Privacy policy

Last updated: applies to all visitors and customers of merlaux.com

Merlaux (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of users who visit or make purchases through our website, https://merlaux.com (the “Site”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the Site or our services. This policy forms an integral part of our Terms of Service.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, business practices, legal requirements, or regulatory obligations. Any updates will be posted on this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

2. Information We Collect

We may collect the following categories of information:

  • Personal information you voluntarily provide, such as name, email address, phone number, shipping address, and order details.
  • Payment-related information, which is processed securely by third-party payment providers (such as Shopify Payments or PayPal). We do not store full payment card details.
  • Technical and usage data, such as IP address, device type, browser information, pages visited, and interaction data.

3. How We Use Information

We use the information we collect to:

  • Process and fulfill orders
  • Provide customer support and respond to inquiries
  • Communicate regarding orders, updates, or service-related matters
  • Improve and maintain the Site and our services
  • Prevent fraud, unauthorized access, or misuse
  • Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell your personal information.

We may share limited information with trusted third parties only as necessary to operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping and logistics providers
  • Technology and infrastructure providers (e.g., hosting, analytics, security)
  • Legal or regulatory authorities, if required by law

These third parties are permitted to use your information only for the purposes for which it was disclosed.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Minors

The Site is not intended for children under the age of 18 without parental involvement. By using the Site, you represent that you are at least 18 years old or have the consent of a parent or legal guardian.

8. International Users

Merlaux is operated from the United States. If you access the Site from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.

9. Your Choices

You may contact us to request access, correction, or deletion of personal information we hold about you, subject to applicable legal and operational limitations.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
help@merlaux.com

This Privacy Policy is governed by the laws of the State of Florida, United States, without regard to conflict of law principles.